Privacy Policy

1. Introduction

NaturalTTS ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our text-to-speech services.

By using NaturalTTS, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Account Information

• Email address
• Full name
• Password (encrypted)
• Subscription tier and billing information

2.2 Usage Data

• Text input for TTS generation
• Voice selections and preferences
• Audio samples uploaded for voice cloning
• Generated audio files
• API usage metrics
• Character count and usage statistics

2.3 Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Access times and dates
• Pages viewed and actions taken

2.4 Payment Information

Payment processing is handled by Paddle. We do not store your complete credit card information. We receive:

• Customer ID from Paddle
• Subscription status
• Transaction history
• Billing email

3. How We Use Your Information

We use collected information to:

• Provide and maintain our TTS services
• Process your text-to-speech requests
• Manage your account and subscriptions
• Send service-related communications
• Monitor usage and enforce limits
• Improve our service quality and features
• Prevent fraud and abuse
• Comply with legal obligations
• Provide customer support

4. Data Sharing & Disclosure

4.1 Third-Party Service Providers

We share data with trusted partners who help us operate our service:

• TTS Providers: Text input for voice generation using Standard and PRO voice models
• Voice Processing Services: Text input and voice samples for cloning and generation
• Paddle: Payment processing and subscription management
• Supabase: Database and authentication services

4.2 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations or court orders
• Protect our rights and property
• Prevent fraud or security issues
• Protect user safety

4.3 Business Transfers

If NaturalTTS is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

After account deletion, we retain certain data for up to 90 days for backup and legal purposes, then permanently delete it.

6. Data Security

We implement security measures including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Secure authentication with hashed passwords
• Regular security audits
• Access controls and monitoring
• Secure cloud infrastructure

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights & Choices

7.1 Access & Correction

You can access and update your account information through your profile settings.

7.2 Data Export

You can request a copy of your data by contacting us at privacy@naturaltts.com.

7.3 Account Deletion

You can delete your account, which will remove your personal data subject to our retention policy.

7.4 Marketing Communications

You can opt out of marketing emails through the unsubscribe link in any marketing message.

7.5 Do Not Track

We do not currently respond to Do Not Track signals as there is no industry standard.

8. Cookies & Tracking

We use cookies and similar technologies for:

• Authentication and session management
• Remembering your preferences
• Analytics and service improvement
• Security and fraud prevention

You can control cookies through your browser settings, but this may affect service functionality.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell data)
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at privacy@naturaltts.com.

12. GDPR Rights (European Users)

If you are in the European Economic Area, you have rights under GDPR:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

13. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification. Your continued use after changes constitutes acceptance.

14. Contact Us

For privacy-related questions or to exercise your rights:

• Email: privacy@naturaltts.com
• Support: support@naturaltts.com